Return & Refund Policy

To initiate a return, please email us at: info@mivourr.com.

We are dedicated to ensuring customer satisfaction and offer a 365-day guarantee on many of our products. However, please note that our money-back guarantee is an exception to this policy.

For purchases where a refund is requested, we accept returns or issue refunds within 30 days of receiving the item. If you choose to return a product within this period, the refund amount will be adjusted accordingly.

For all other products purchased through our website, we accept refunds and exchanges within one year of receipt, provided that the payment was not made via PayPal, as PayPal’s refund policy limits refunds to 180 days.

Frequently Asked Questions

What is the refund period?

If you are not completely satisfied with your purchase, you may request a refund within 365 days of purchase, as long as the conditions mentioned above are met.

I received a damaged, defective, or incorrect item. What should I do?

If you receive an item that is damaged, defective, or incorrect, please contact us within 365 days of delivery and provide the following details:

  • A description of the issue (damage, defect, or incorrect item).
  • A clear photo of the packaging showing the tracking number.
  • A photo of the product received.

Our Online Returns Department will review your request and offer available solutions. If eligible, we will replace the item free of charge, as long as it is still in stock. In this case, a refund will not be possible if the damage occurred during shipping, as we are not responsible for courier-related issues.

When will I receive my refund?

Once we receive and inspect the returned item, a full refund will be processed to the original payment method. Please make sure to send us tracking details once you have shipped the return package, so we can process the refund promptly.

Note: Most financial institutions process refunds within 3-5 business days, but in some cases, it may take up to 7 business days for the refund to reflect in your account. If you do not see the refund after this period, please contact your bank or credit card provider for further details.

How can I contact you?

For any questions, you can email us at: info@mivourr.com.

When reaching out, please include your order number and product details in your email. We guarantee a response within 24 hours and will be happy to assist you.

Will you refund priority insured shipping costs?

No. While we offer free standard shipping on all orders, any additional costs for priority processing or shipping protection are non-refundable.

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